Oil & Gas Production Contacts
Troubleshoot frequently asked production questions below. If your question isn't answered, contact us or visit the Oil & Gas Production Reporting section.
Troubleshooting
Minerals Production Reporter Handbook
Release 3.0
Interactive webpage for the Minerals Production Reporter Handbook
How to Use Reporting Systems
Form ONRR-4054 Troubleshooting
Manually Entering OGOR
- OGOR 03-1: Manually Enter OGOR - Header (YouTube)
- OGOR 03-2: Manually Enter OGOR - Part A (YouTube)
- OGOR 03-3: Manually Enter OGOT - Part B (YouTube)
- OGOR 03-6: Manually Enter OGOR - Validate (YouTube)
Regulatory Resources (external)
See Production Contacts if this doesn't answer your question. See Training Schedule for upcoming trainings.
OGOR Edit Videos
- OGOR Edit 11270 (YouTube)
- OGOR Edit 11527 (YouTube)
- OGOR Edit 11545 (YouTube)
Minerals Production Reporter Handbook: Chapter 5 - How to Complete the OGOR
Release 3.0, dated 6/25/2020
See Production Contacts if this doesn't answer your question.
Minerals Production Reporter Handbook: Chapter 5 - How to Complete the OGOR
Release 3.0, dated 6/25/2020
Minerals Production Reporter Handbook: Appendix D - Action Codes
Release 3.0, dated 6/25/2020
Download Minerals Production Reporter Handbook Appendix D PDF
Training Videos
Training Videos
- OGOR 04: Adjusting Your Accepted OGOR Part 1: Modify or Replace? (YouTube)
- OGOR 05: Adjusting Your Accepted OGOR Part 2: Replacing an OGOR (YouTube)
- OGOR 06-1: How to Manually Modify OGOR Header (YouTube)
- OGOR 06-2: How to Manually Modify OGOR Part A (YouTube)
- OGOR 06-3: How to Manually Modify OGOR Part B (YouTube)
- OGOR 06-4: How to Manually Modify OGOR Part C (YouTube)
- OGOR 07: Override Process for OGORs (YouTube)
Form ONRR-4054 Troubleshooting
See Production Contacts if this doesn't answer your question.
Minerals Production Reporter Handbook: Chapter 6 - How to Complete the PASR
Release 3.0, dated 6/25/2020
Download Minerals Production Reporter Handbook Chapter 6 PDF
Reporting Systems
PASR Training
Regulatory Resources (external)
See Production Contacts if this doesn't answer your question.
eCommerce is used to file new reports.
How to Use eCommerce
- eCommerce FAQ (external)
eCommerce Troubleshooting
System Lockouts
To access the MRMSS, users must log in using their login.gov credentials. To maintain account security, users must log in at least once every 60 days. If users fail to do so, their accounts will be deleted.
Users will receive system-generated email notifications reminding them to log in and avoid account issues. The system will send these emails at the following intervals:
- 45 days since the last login
- 53 days since the last login
- 58 days since the last login
To prevent account deletion, users must log in with their login.gov credentials. There's no need to submit reports—logging in will automatically reset the inactivity clock.
If users do not log in for 60 days, their accounts will be deleted. To re-establish an account after deletion, users will need to submit an EMARF.
Contact the service desk for further assistance.
EnterpriseITServiceDesk@bsee.gov
1-877-256-6260
See System Access Contacts if this doesn't answer your question.
WebCenter Portal is used to access previously filed reports.
How to Use WebCenter Portal
WebCenter Portal Troubleshooting
System Lockouts
To access the MRMSS, users must log in using their login.gov credentials. To maintain account security, users must log in at least once every 60 days. If users fail to do so, their accounts will be deleted.
Users will receive system-generated email notifications reminding them to log in and avoid account issues. The system will send these emails at the following intervals:
- 45 days since the last login
- 53 days since the last login
- 58 days since the last login
To prevent account deletion, users must log in with their login.gov credentials. There's no need to submit reports—logging in will automatically reset the inactivity clock.
If users do not log in for 60 days, their accounts will be deleted. To re-establish an account after deletion, users will need to submit an EMARF.
Contact the service desk for further assistance.
EnterpriseITServiceDesk@bsee.gov
1-877-256-6260
See System Access Contacts if this doesn't answer your question.
You can look up many of these numbers in the BSEE Data Center.
Production Reference Lists
- Cross-referenced lease and agreement number lists
- Gas Plant List for Onshore and Offshore (as of 09/15/2025)
- Alaska Metering System (as of 08/07/2025)
- Currently Approved Pipeline Condensate Systems (as of 01/30/2020)
- Gulf Buy Back (as of 09/04/2025)
- Gulf Flash Gas (as of 09/04/2025)
- Gulf Gas Plants (as of 09/08/2025)
- Gulf Metering Systems (as of 09/04/2025)
- Gulf Sales Tanks (as of 09/04/2025)
- Pacific Gas Plants (as of 08/07/2025)
- Pacific Metering Systems (as of 08/07/2025)
- Pacific Sales Tanks (as of 08/07/2025)
See Production Contacts if this doesn't answer your question.
Email both contacts below to get your ONRR customer ID. They can also help you set up electronic reporting and explain reporting requirements.
Stacey Lopez
Katie Connor
Toni Leveille
Visit Production Contacts if you don't find your issue listed.
Contacts
Onshore Production
Onshore production specialists can answer questions related to:
- Onshore federal production
- Indian production
- Electronic reporting problems
For royalty issues, see Royalty Contacts.
Offshore Production
Offshore production specialists can answer questions related to:
- Offshore production
- eCommerce reporting problems
- PASR problems
For royalty issues, see Royalty Contacts.