Geothermal Contacts
Troubleshoot frequently asked geothermal questions below. If your question isn't answered, contact us or visit the Geothermal Reporting section.
Troubleshooting
Geothermal Payor Handbook - Class 1 Leases
Interactive webpage for the Geothermal Payor Handbook - Class 1 Leases
Geothermal Payor Handbook - Class 2 & 3 Leases
Interactive webpage for the Geothermal Payor Handbook - Class 2 & 3 Leases
Minerals Revenue Reporter Handbook - Chapter 7 - Reporting Geothermal Royalty and Other Geothermal Lease Payments
Dated 2/4/2020
How to Use Reporting Systems
Filing Form 2014 Videos
- Form 2014 - CSV and ASCII Upload (YouTube)
- Form 2014 - Manual Upload - Part 1 (YouTube)
- Form 2014 - Manual Upload - Part 2 (YouTube)
- Form 2014 - Manual Upload - Part 3 (YouTube)
Dual Accounting
Dual Accounting Overview (YouTube)
Regulatory Resources (external)
Visit Geothermal Contacts if this doesn't answer your question.
Not all warnings need to be cleared if you can support them, but all errors need to be cleared.
Form ONRR-2014 Troubleshooting
Visit Geothermal Contacts if this doesn't answer your question.
Adjusting 2014 Videos
- Form 2014 - Adjusting Overview: Federal and Indian Leases (YouTube)
- Form 2014 - Adjusting 2014 for Federal Leases Part 1 (YouTube)
- Form 2014 - Adjusting Federal Leases Part 2 - Recoupments & Refunds (YouTube)
- Form 2014 - Adjusting Indian Leases Part 1 (YouTube)
- Form 2014 - Adjusting Indian Leases Part 2 (YouTube)
- Form 2014 - Override (YouTube)
Visit Geothermal Contacts if this doesn't answer your question.
eCommerce is used to file new reports.
How to Use eCommerce
- eCommerce FAQ (external)
eCommerce Troubleshooting
System Lockouts
To access the MRMSS, users must log in using their login.gov credentials. To maintain account security, users must log in at least once every 60 days. If users fail to do so, their accounts will be deleted.
Users will receive system-generated email notifications reminding them to log in and avoid account issues. The system will send these emails at the following intervals:
- 45 days since the last login
- 53 days since the last login
- 58 days since the last login
To prevent account deletion, users must log in with their login.gov credentials. There's no need to submit reports—logging in will automatically reset the inactivity clock.
If users do not log in for 60 days, their accounts will be deleted. To re-establish an account after deletion, users will need to submit an EMARF.
Contact the service desk for further assistance.
EnterpriseITServiceDesk@bsee.gov
1-877-256-6260
See System Access Contacts if this doesn't answer your question.
WebCenter Portal is used to access previously filed reports.
How to Use WebCenter Portal
WebCenter Portal Troubleshooting
System Lockouts
To access the MRMSS, users must log in using their login.gov credentials. To maintain account security, users must log in at least once every 60 days. If users fail to do so, their accounts will be deleted.
Users will receive system-generated email notifications reminding them to log in and avoid account issues. The system will send these emails at the following intervals:
- 45 days since the last login
- 53 days since the last login
- 58 days since the last login
To prevent account deletion, users must log in with their login.gov credentials. There's no need to submit reports—logging in will automatically reset the inactivity clock.
If users do not log in for 60 days, their accounts will be deleted. To re-establish an account after deletion, users will need to submit an EMARF.
Contact the service desk for further assistance.
EnterpriseITServiceDesk@bsee.gov
1-877-256-6260
See System Access Contacts if this doesn't answer your question.
Check the references in the list provided or access MLRS to find the lease or agreement number and additional information. For additional information, visit Reference List & Codes.
Note: LR2000 is no longer updated by BLM; this information is available on the Serial Register Page.
ONRR-2014 Reference Lists
- Cross-referenced Lease and Agreement Number Lists
- Federal Onshore Terminable Leases - sorted by Due Date (updated 12/01/2025)
- Indian Leases Cross-walked to Distributee Codes (updated 09/02/2025)
- 100% Federal Agreements with the Same Royalty Rate & Royalty Distributions (updated 07/01/2025)
See Lease & Agreement Contacts if this doesn't answer your question.
Review the Unbundling section of this website or contact onrrunbundling@onrr.gov.
You can look up the details about your royalties in BLM's MLRS. If you can't find your answer there, see Royalty Contacts.
Note: LR2000 is no longer updated by BLM. You can see the updated Serial Register Page and find additional information in MLRS.
Visit Geothermal Contacts if you don't find your issue listed.