System Access Contacts
Troubleshoot frequently asked system access questions below. If your question isn't answered, contact us or visit the System Access page.
Troubleshooting
Have each person who will be filing or viewing reports accept the user policy and complete the request form below to get or change access to WebCenter Portal and eCommerce. Each individual is responsible and accountable for actions taken under their user ID and may NOT allow new or replacement personnel to use a password assigned to them.
Acceptable Use Policy for External Users
Electronic MRMSS Application Request Form (EMARF)
If you need help filling out the EMARF:
Oil, Gas, Geothermal
IT Service Desk
877-256-6260
Note: The Home Organization Number referenced on the EMARF is your ONRR customer ID, often referred to as payor code, operator number, or customer number.
System Lockouts
To access the MRMSS, users must log in using their login.gov credentials. To maintain account security, users must log in at least once every 60 days. If users fail to do so, their accounts will be deleted.
Users will receive system-generated email notifications reminding them to log in and avoid account issues. The system will send these emails at the following intervals:
- 45 days since the last login
- 53 days since the last login
- 58 days since the last login
To prevent account deletion, users must log in with their login.gov credentials. There's no need to submit reports—logging in will automatically reset the inactivity clock.
If users do not log in for 60 days, their accounts will be deleted. To re-establish an account after deletion, users will need to submit an EMARF.
Contact the service desk for further assistance.
EnterpriseITServiceDesk@bsee.gov
1-877-256-6260
See System Access Contacts if this doesn't answer your question.
Have each person who will be filing or viewing reports accept the user policy and complete the request form below to get or change access to WebCenter Portal and eCommerce. Each individual is responsible and accountable for actions taken under their user ID and may NOT allow new or replacement personnel to use a password assigned to them.
Acceptable Use Policy for External Users
Electronic MRMSS Application Request Form (EMARF)
If you need help filling out the EMARF:
Oil, Gas, Geothermal
IT Service Desk
877-256-6260
Note: The Home Organization Number referenced on the EMARF is your ONRR customer ID, often referred to as payor code, operator number, or customer number.
See System Access Contacts if this doesn't answer your question.
The individual or their supervisor must contact the Enterprise IT Service Desk at 1-877-256-6260. Notify them to delete the individual’s User ID from the system.
See System Access Contacts if this doesn't answer your question.
eCommerce is used to file new reports.
How to Use eCommerce
- eCommerce FAQÂ (external)
eCommerce Troubleshooting
System Lockouts
To access the MRMSS, users must log in using their login.gov credentials. To maintain account security, users must log in at least once every 60 days. If users fail to do so, their accounts will be deleted.
Users will receive system-generated email notifications reminding them to log in and avoid account issues. The system will send these emails at the following intervals:
- 45 days since the last login
- 53 days since the last login
- 58 days since the last login
To prevent account deletion, users must log in with their login.gov credentials. There's no need to submit reports—logging in will automatically reset the inactivity clock.
If users do not log in for 60 days, their accounts will be deleted. To re-establish an account after deletion, users will need to submit an EMARF.
Contact the service desk for further assistance.
EnterpriseITServiceDesk@bsee.gov
1-877-256-6260
See System Access Contacts if this doesn't answer your question.
WebCenter Portal is used to access previously filed reports.
How to Use WebCenter Portal
WebCenter Portal Troubleshooting
System Lockouts
To access the MRMSS, users must log in using their login.gov credentials. To maintain account security, users must log in at least once every 60 days. If users fail to do so, their accounts will be deleted.
Users will receive system-generated email notifications reminding them to log in and avoid account issues. The system will send these emails at the following intervals:
- 45 days since the last login
- 53 days since the last login
- 58 days since the last login
To prevent account deletion, users must log in with their login.gov credentials. There's no need to submit reports—logging in will automatically reset the inactivity clock.
If users do not log in for 60 days, their accounts will be deleted. To re-establish an account after deletion, users will need to submit an EMARF.
Contact the service desk for further assistance.
EnterpriseITServiceDesk@bsee.gov
1-877-256-6260
See System Access Contacts if this doesn't answer your question.
Form ONRR-4444 tells us your official mailing address, so we can send correspondence to the right place. We can't add or change contact information based on emails, phone calls, or other correspondence.
Addressee of Record Designation for Service of Official Correspondence
Instructions for Addressee of Record Designation for Service of Official Correspondence
Email your W-9 and ONRR-4444 to forms.industry@onrr.gov.
See System Access Contacts if this doesn't answer your question.
If you need to update your company name, contact the Bureau of Land Management (BLM) for onshore leases, Bureau of Ocean Energy Management (BOEM) for offshore leases, or Bureau of Indian Affairs (BIA) for Indian leases. The corresponding bureau will notify you and ONRR in writing about when the name change takes effect. If you only conduct business with ONRR or have questions on the status of a name change, email the contacts below.
Email all contacts below to get your ONRR customer ID. They can also help you set up electronic reporting and explain reporting requirements.
Stacey Lopez
Katie Connor
Toni Leveille
Visit System Access contacts if you don't find your issue listed.